Experience
From campaigns to regional project leadership.
More than 12 years across project delivery, operations, connectivity, marketing, and digital communities.
Independent Consultant
Dec 2021 — Aug 2025
Digital Operations & Campaign Support
Campaign delivery, community operations, and quality assurance for fast-moving US-based startups.
- Coordinated a multi-month acquisition campaign that reached a peak of 10,000+ new accounts per day and grew to 87,000+ users.
- Connected communities of roughly 10,000 members with technical teams, turning user feedback into actionable reports.
- Tested web and mobile releases across development and production environments to support stable launches.
Telekom Malaysia Berhad
Apr 2017 — Nov 2021
Regional Project Manager, Sarawak
Project Manager Associate Project Manager
Promoted through three project-management roles while delivering connectivity and ICT work across rural and urban Sarawak.
- Led and supported DOME, IPME, IPVPN, and SD-WAN projects with values reaching eight figures in MYR.
- Managed scope, schedules, budgets, risks, dependencies, governance controls, and service-level commitments.
- Improved workflows and documentation while coordinating internal teams, vendors, and senior stakeholders.
Apr 2016 — Mar 2017
Business Support & Network Operations Executive
Order activation, delivery-gap management, and operational process improvement.
- Reduced backlog orders by 20% within six months by coordinating service activation and resolving delivery gaps.
- Converted management directives into standard operating procedures for technical operations teams.
Apr 2015 — Mar 2016
Marketing & Business Development Executive
Social media growth, business development, and regional event delivery.
- Grew a Facebook audience from approximately 800 to 10,000 followers through planned content and engagement.
- Supported the strategic relaunch of ACASIA Communications at the ASEAN SME Showcase & Conference 2015.
Jun 2014 — Mar 2015
Marketing Events Executive
Nationwide go-to-market events for UniFi and Streamyx.
- Coordinated events across Kuala Lumpur, Selangor, Pahang, Sabah, and Sarawak to support sales in rural and urban markets.
May 2013 — May 2014
Campaign Management Executive
Cross-channel campaigns and product upselling initiatives.
- Supported campaign and product development across retail, reseller, contact-centre, and online channels.
Jan 2013 — Apr 2013
Content Marketing Executive
Multimedia content for TM’s HyppTV web and social channels.
- Planned and published content across the web portal, Facebook, and Instagram to build product awareness and engagement.